Gran Baita Hotel & Wellness

Although I wouldn't stay at this hotel again, it did offer an overall pleasant experience. The beds were comfortable, the pillows great, and the pool/outdoor area was beautiful. As a family of four, we booked a family room which fit our needs well. However, the key situation needs to be addressed. To access the room we were given a room key, then to access each door within the main door another set of room keys. The three keys had no distinction of which was which, and each time the housekeepers cleaned the room we came back to locked inner doors (had left them open and unlocked since the main door was closed and locked) and had to get countless new room keys which made the process of keeping them straight nearly impossible. Our room was located on the first floor, and despite appreciating that one of the rooms had a balcony, we were unable to see the view of the mountains due to trees directly in front. The balcony was located on a very busy street where cars drive quite fast all night long which made it hard to enjoy having the doors open. Our biggest complaint in the evenings was the piano music. The piano music was so loud, that we had to open all doors/windows to the sound of the street noise just to attempt to go to sleep. The music was too loud to hear yourself think in the lobby, and one floor up was no different. The biggest issue was that the music went from around 6 pm to 11:30 pm each night and we began to dread the sound when the evenings came around. The staff was always friendly, however, they didn't go out of their way to make you feel overly welcome. Another overall complaint was that the fitness center was not open until after at least 9 a.m., and felt inconsistent on when you could count on being able to work out. Overall our experience was fine, however, we would try a different establishment on our next visit.

For context I feel I need to share how much 8 nights cost us. We paid £2909/€3361 plus flights & spending money. We booked 6 months in advance as we were visiting to celebrate our 20th wedding anniversary, we advised of this during booking and politely requested a quiet room with nice view if possible. We selected this hotel after months of research as we were under the impression it had air conditioning and with our trip being in August this would be important to us. We also understood this hotel spoke various languages which is always helpful when our Italian is basic although we do try! Upon arrival we were allocated room 101, the sleeping area had been modernised however the bathroom was tired and in need of some TLC, it was also dirty. We advised the reception staff we were not happy about this and they advised to speak with them the next day and hopefully they could change our room. The second day was our anniversary and we certainly didn’t expect the situation where we would still have all our belongings in cases and be between rooms, reception advised they wouldn’t be able to move us until late morning. We headed out for a walk to try and relax when we received a phone call almost summoning us back!! When we returned, to avoid further disappointment we asked if we could see the new room prior to moving all our things, room 202, to which we were met with a negative attitude, this attitude was a common theme throughout our stay! Room 202 was cleaner and the bathroom more modern so we accepted and moved. It became very clear though into our second night that the room was VERY hot after all it was 34 degrees Celsius outside! We searched for the advertised air con unit and nothing, only what looked like a thermostat at the door reading 19 degrees, we now believe that was underfloor heating and yes set at 19, each time we turned it off it would come back on. We approached reception asking for a fan, we were advised one would be left in our room. Upon returning from walking all day in the heat, no fan! More attitude as we asked again. Shortly after the fan appeared. So to highlight there is no air con even though they advertise in tripadvisor and their own website that they have it-see photos! The food was boring, often bland. We paid extra for half board. We did in fact eat outside the hotel for 3 nights because of this and the terrible customer service on offer. There was only 2 members of staff who spoke a little English, the rest avoided our table at all costs! The meals were devoid of any vegetables, we had to ask for a side salad to ensure we were eating veg. One night they had sirloin steak on the menu to which I asked for mine to be cooked medium and hubbys well done….they both arrived rare!! I decided I couldn’t eat mine so pushed to one side, 20 mins or even more later the head waiter appeared asking why I hadn’t eaten it and when I explained why his response was rude and dismissive. From this point until we left, he

I stayed two nights with a tour group that included several stops and different hotels. This is the only location where I spent time in the pool - it was that enticing. The staff for breakfast were engaged, helpful, funny and made the experience memorable. Everything about the stay, from the staff to the room and amenities, were fantastic. I highly recommend the property and should I ever have the chance to return to Courmayeur you'll find me at the Gran Baita.

Wonderful stay. Well located, very friendly staff, wonderful views, great attention to detail and quality

Lovely accommodation within walking distance of the heart of Courmayeur. Excellent spa, indoor / outdoor pool, sauna, and garden. The wait staff were excellent - friendly, efficient and made our stay! Great variety in the breakfast included, and we also ate at the Brasserie. Would definitely recommend Gran Baita!

Overall great stay! Wonderful last minute visit. We could have stayed a few more nights. The Wellness Spa was such a nice amenity, especially after hiking. The center of town is a nice walk away, but there is a free municipal bus. And the hotel has a free shuttle, which was great when we wanted to go to the Monte Bianco Skyway. The staff was incredibly gracious and hospitable. Breakfast was nice as well (would love to have orange juice as an option - just melon and pineapple).